Storytelling Doesn’t Fail. It Just Rarely Makes It to the Consumer

- Anthony Coppers, Founder & Head of Innovation

Why “Owning the Narrative” Is No Longer Enough

The dominant advice to CMOs right now is to own the narrative.
That framing is already outdated.

What is actually happening across the industry is not a fight for narrative control, but a recognition that narratives only survive if they are tested, interpreted, and lived by consumers. And that realization has quietly moved the conversation from marketing departments to the C-suite.

How Storytelling Became a C-Suite Priority

When Ralph Lauren brings Cesar Conde, Chairman of NBCUniversal News Group, onto its board, it is not a branding gesture. It is an acknowledgment that media, editorial, and cultural fluency are now strategic infrastructure. This is not about better campaigns. It is about understanding how stories travel, gain trust, and collapse when they fail to connect with real life.

The same shift is visible at Gap, which appointed Pam Kaufman, formerly of Disney and NBCUniversal, as Chief Entertainment Officer. GAP is not trying to become a studio. It is trying to relearn how to participate in culture, how to collaborate with creators, and how to rebuild emotional relevance with consumers who no longer respond to traditional brand narration.

At LVMH, the creation of 22 Montaigne Entertainment formalizes the same belief. Entertainment and editorial are no longer treated as marketing outputs, but as long-term narrative assets that sit alongside product and retail strategy.

These are not isolated moves. They are signals that storytelling is being reclassified as a leadership concern.

Why Content and Entertainment Alone Fall Short

Here is where many analyses stop short.

Long-form content, entertainment, and editorial are necessary, but they are not sufficient. They still assume a passive consumer. They still ask people to watch.

The Rise of the Participatory Consumer

Today’s consumer wants to participate.

As content becomes more cinematic and staged, audiences are gravitating toward what feels imperfect, analog, and real. Physical experiences they can enter. Moments they can live, even if they later capture and share them digitally. Meaning that feels discovered, not imposed.

This is why experiential is not a tactic. It is the missing completion layer.

How Leading Brands Turn Narrative Into Lived Experience

The brands ahead already operate this way.

Barbie did not succeed because Mattel made a film. It succeeded because the narrative escaped the screen and became an environment. Installations, fashion collaborations, creator reinterpretation, retail moments. The story lived in culture, and culture wrote the next chapter.

Red Bull has long understood that belief is built through lived proof, not messaging. Content amplifies experience, not the other way around.

Retail as a Content and Community Engine

In beauty, Sephora has turned retail into an educational and communal environment. What remains underleveraged is the opportunity this creates. Stores are not only points of sale. They are content engines, community hubs, and feedback systems where brand meaning is shaped in real time and can be amplified far beyond the physical space.

Across categories, the pattern is the same.

Narrative sets intent.
Experience tests truth.

Why Influencers Are Cultural Interpreters, Not Channels

This is also why influencers matter differently than most brands still treat them.

Influencers are not channels. They are cultural representatives. Scaled consumers who interpret brand stories through lived context. The smartest brands do not brief them to repeat messages. They invite them into environments where inspiration happens and then observe what creators choose to capture, share, and amplify.

That is how trends are actually found. By listening, not declaring.

Experiential Thinking Belongs in the Boardroom

The consequence of all this is structural.

If storytelling, entertainment, and culture now sit at the C-level, then experiential expertise belongs there too.

From Event Production to System Design

Not as event production. As system design.

Boards and executive teams need a measurable, repeatable way to translate narrative into lived consumer journeys. Environments that are designed once, deployed consistently, and scaled across markets. Experiences that connect content, creators, retail, and data into a single loop.

This is how storytelling finally reaches the consumer.
This is how brands move from messaging to belief.
And this is why experiential thinking is no longer optional at the boardroom level.